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PRIVACY POLICY

1. General provisions

1. Eurocasino (hereinafter the “Operator”, “We”, the “Website”) processes users' personal data in accordance with applicable law, this Privacy Policy and other internal rules.

2. By providing any information through the Eurocasino365.com Website or other communication channels, the user confirms their consent to the collection, storage and use of personal data within the scope of this Policy.

3. Use of the Eurocasino365.com services constitutes full and unconditional acceptance of the terms of this Privacy Policy.

2. What data we collect

1. The Operator may collect and process the following categories of user information:

  • personal data provided during registration or when completing forms on the website (name, date of birth, email address, phone number, etc.);
  • information obtained during identity verification, including copies of documents and video verification;
  • data on financial transactions, deposits, bets and payouts;
  • the history of requests to the support service and correspondence by email, phone or through the website;
  • technical information about website use, including IP address, device data, traffic, location and login logs.

3. Purposes of personal data processing

1. Users' personal data is used solely for the purpose of:

  • providing access to the Operator's services and gaming services;
  • creating, managing and maintaining the user's account;
  • processing bets, payments and financial transactions;
  • confirming identity and ensuring account security;
  • providing customer support and handling requests;
  • informing about promotions, bonuses, events and service updates;
  • complying with the requirements of law and regulatory authorities;
  • preventing fraud, illegal activity and money laundering;
  • producing statistical and analytical data;
  • protecting the legitimate interests of the Operator and third parties.

4. Disclosure of information to third parties

1. The Operator may transfer users' personal data to partners, contractors or service providers that process information on the Operator's behalf, solely within the purposes stated in this Policy.

2. Information may be transferred to financial institutions, age and identity verification services, and competent state and law-enforcement authorities in cases provided for by law.

3. In the event of a sale, reorganisation or transfer of the Operator's business (including cases of insolvency), personal data may be transferred to the new owner or legal successor.

5. Marketing communications

1. The Operator may send users information about its own promotions, products and services.

2. The Website does not send unsolicited third-party advertising.

3. The user's username, as well as their name and region of residence, may be used in marketing materials in anonymised form or in a form permitted by law.

6. Contact details and user responsibility

1. The user undertakes to provide a current and accurate email address and phone number and to report any changes to them in a timely manner.

2. The Operator is not liable for any losses or damage caused by the inability to contact the user due to outdated or incorrect contact details.

3. Phone calls to and from the support service may be recorded for security purposes and to improve the quality of service.

7. Data protection and storage

1. The Operator applies all reasonable technical and organisational measures to protect users' personal data.

2. At the same time, the Operator cannot guarantee the absolute security of information transmitted over the Internet.

3. Video verification recordings are stored only for the period necessary to achieve the purposes of the check and to settle possible disputes.

8. User rights

1. The user has the right at any time to:

  • update or change their personal data through their personal account;
  • contact the support service with a request to correct or delete information;
  • withdraw consent to the processing of personal data to the extent permitted by law.

2. In the event of a request to stop data processing, Eurocasino will take the necessary measures, except where retention of the information is mandatory under the law.