TERMS AND CONDITIONS

1. General provisions

1. These Terms and Conditions, together with the public offer agreement, policies, additional rules and other documents referred to herein (collectively, the “Rules”), constitute a legally binding agreement between the eurocasino365.com Website (hereinafter the “Operator”, “We”, the “Website”) and the individual who uses the website's services (hereinafter the “User”, “Player”, “Customer”).

2. By using the eurocasino365.com Website, the User confirms that they have read the Rules, fully understand them and unconditionally agree to all of their provisions.

3. The Operator has the right to change, supplement or update the Rules at any time without prior individual notice. The new version takes effect from the moment it is published on the website. Bets placed before the changes are governed by the rules in force at the time they were placed.

2. Age and jurisdictional restrictions

1. Registration, opening an account, topping up the balance and taking part in gambling are permitted only to persons who have reached the age of 21.

2. The User is solely responsible for complying with the laws of their country regarding participation in gambling and for declaring any winnings or losses to the competent authorities.

3. Registration and use of the Website's services are prohibited for persons under 21.

4. The Operator has the right to refuse registration or the provision of services to persons who are citizens and/or residents of states:

• that are subject to sanctions or restrictions imposed by financial regulators;
• whose legislation does not meet international standards for combating money laundering and terrorist financing (FATF);
• who have previously been excluded from or have voluntarily restricted their participation in gambling.

3. Registration and data verification

1. The Operator considers all information provided by the User during registration to be accurate and up to date. The Operator is not liable for the consequences of submitting false or outdated data.

2. In order to prevent fraud and comply with legal requirements, the Operator has the right to request confirmation of the User's identity by providing documents. The User undertakes to provide such documents upon first request.

3. If fraudulent actions related to financial transactions or bets are detected, the Operator reserves the right to apply appropriate measures, including blocking the account and passing information to the competent authorities.

4. Account and security

1. The User bears full responsibility for keeping their login, password and other account credentials safe, as well as for all actions performed from their account.

2. All transactions confirmed by entering correct account credentials are deemed to have been performed by the User.

3. If unauthorised access is suspected, the User must immediately contact the Website's support service to change the password or temporarily block the account.

4. It is prohibited to transfer, sell, rent out or otherwise dispose of the account to third parties, including rights to deposits, bets, winnings or other assets.

5. Financial transactions

1. Opening, topping up and using a gaming account are carried out in accordance with the Operator's established financial rules.

2. Winnings are paid out in accordance with the current withdrawal rules and after the account has successfully passed verification.

3. In the event of technical failures, display errors or incorrect operation of the software/game, the Operator has the right to cancel or adjust the amount of winnings in accordance with the official data of the software provider.

4. Winnings obtained while using bonuses or promotional offers may be credited subject to wagering requirements. Until these requirements are met, the amount of winnings may remain unavailable for withdrawal.

5. The Operator reserves the right to carry out an additional check of winnings if abnormal activity, a suspicious playing strategy or possible technical manipulation is detected.

7. Withdrawals are permitted only to payment instruments that belong to the user and were used by them to make deposits (unless otherwise provided by regulatory requirements or the policy of payment systems).

8. Before confirming a request, the Operator may require additional verification of the user's identity, including the provision of documents, confirmation of the address of residence, sources of funds, etc.

9. A payout may be made in instalments if the requested amount exceeds the established limits or is additionally governed by the Operator's security policy.

6. Liability and limitations

1. The Operator is not liable for any direct or indirect losses arising from the use of or inability to use the website, including technical failures, data transmission delays or errors in information.

2. The Operator takes all measures to ensure the uninterrupted operation of the Website and provides access to games, services and information materials in accordance with these Rules and the Operator's policies. At the same time, the Operator does not guarantee absolutely uninterrupted operation of the Website and is not liable for interruptions caused by technical errors, software updates, actions of third parties or force majeure.

3. The Operator is not responsible for the user's financial decisions, including placing bets, the size of deposits, participation in bonus offers and other activities that depend on the user's own will and risk.

4. All games on the Website operate on the basis of a random number generator (RNG). The Operator does not influence game results and is not liable for any losses of the user.

5. The Operator reserves the right to demand compensation for losses caused by actions of the User that violate these Rules, the rules of specific games or the requirements of law.

6. The Operator has the right to temporarily suspend or completely block the User's account in the following cases:

• the user being deemed undesirable;
• suspicion of fraudulent and/or other unlawful actions by the user (for example, where the account is suspected of being topped up with stolen payment cards), repeated return or cancellation of payments, including but not limited to issuing banks' “refund” or “chargeback” methods, detection of the account being topped up by third parties (or of facts where payment card data do not match the account holder's data);
• use of third-party programs or automated systems;
• creating multiple accounts and/or providing false data;
• violation of the terms of bonus programmes;
• failure to meet age or jurisdictional requirements;
• violation of the AML/KYC policy, refusal to undergo verification and to provide the relevant documents.

7. AML/KYC policy

1. This AML/KYC Policy (hereinafter the “Policy”) has been introduced to prevent the use of the Operator's services for money laundering, terrorist financing and other unlawful activity, and to minimise reputational, legal and regulatory risks.

2. The Policy is an integral part of the Operator's Terms of Use and customer agreement. By registering and using the services, the User unconditionally accepts its provisions and undertakes to comply with them.

3. The Operator acts in accordance with the principles of international AML/CFT standards and FATF recommendations and applies internal procedures for controlling and monitoring transactions.

4. The User bears full responsibility for the accuracy, relevance and truthfulness of the information they provide during registration, verification and transactions.

5. The User guarantees the lawful origin of the funds they use on the Website, as well as their right to deposit, own and dispose of them.

6. If the withdrawal method differs from the deposit method, the Operator may request additional information and documents to confirm the source of funds and the lawfulness of the transactions.

7. To confirm identity, the Operator may require the provision of documents, in particular:

• a colour copy of a passport (pages with the photo and details; the page with the address, if any), or
• a colour copy of a national identity card.

8. At the request of the Website Administration, the User may be required to provide additional documents, including (but not limited to):

• a driving licence;
• a document confirming the address (for example, a utility bill);
• confirmation of the phone number;
• copies of payment documents/statements, copies of bank cards (in a format permitted by law) or other evidence of the origin of funds;
• original documents in exceptional cases.

9. The Operator monitors transactions and user activity to detect suspicious operations, including but not limited to:

• deposits from dubious sources or a mismatch between the sender's and the account holder's data;
• unjustified transactions with a top-up and quick withdrawal of funds without real gaming activity;
• repeated payment returns, cancellations, “refund”/“chargeback”;
• use of stolen/unlawfully obtained payment data;
• multi-accounting (several accounts of one person or play from linked IPs/devices);
• use of third-party programs, bots or automated systems;
• violation of bonus rules, manipulation of promotional terms.

10. The Operator has the right to temporarily suspend access to the account or block it completely, in particular in cases of:

• suspicion of fraud or other unlawful activity;
• providing false data or creating multiple accounts;
• use of third-party software/automation;
• violation of the terms of bonus programmes;
• failure to meet age or jurisdictional requirements;
• violation of AML/KYC, refusal of verification or failure to provide documents.

8. Intellectual property

1. All materials posted on the Website, including design, software, texts, logos and images, are the intellectual property of the Operator or its partners.

2. Any copying, distribution or use of the materials without the written permission of the Operator is prohibited.

9. Final provisions

1. In the event of discrepancies between the English version of the Rules and translations into other languages, the Ukrainian text shall prevail.